The British Academy for Training and Development offers a professional training course in Performance Management Course. Dealing with tricky performance issues can be unnerving, and it can be very difficult for managers to find ways to motivate their employees. It is often considered too little. It may seem easy when things are going well, but when things go wrong, you may need your best communication skills to resolve any issues that arise. This course takes a closer look at how coaching and structured feedback can support day-to-day performance management. We explore how effective and meaningful assessments can be planned and conducted to help managers develop talent and get the most out of their team's unique talent. Many HR managers find it difficult to provide performance feedback. This course covers all aspects of human resource management, from goal setting, coaching and feedback (both positive and negative) to conducting effective evaluation interviews with proper follow-up.

Who should attend? 

• For line managers who have a responsibility for managing the performance and conduct of staff/employees.
• HR Directors.
• Personnel department manager.
• Chief executives, chairmen, officers, company directors and department heads.
• Senior HR leaders, managers, consultants and executives.

How attendees will benefit? 

After completion of the course, delegates will understand: 

• Understand what the overall performance management process is trying to achieve.
• Understand how daily performance management can be used to build teams, generate engagement and boost motivation.
• Learn and practice how to use coaching approaches to develop people and deal with problems.
• Able to provide both positive and negative feedback and maintain positive working relationships.
• Become more confident in preparing for evaluation interviews.
• Understand the scope of evaluation interviews and how to conduct them effectively.
• Know how to follow up on reviews.
• Knows how to set expectations/goals and evaluate performance.
• Gain confidence in your talent management skills.

• What is Performance Management and why is it done?
• Principles of Performance Management.
• Communicating Clearly.
• How to use a Coaching Model?
• Coaching Practice.
• Providing Effective Feedback in Performance Management.
• Understand and Prepare for the Assessment Process.
• Conducting Effective Evaluation Interviews.
• Create a Performance Improvement Plan.
• Recognise Success.
• Stepping Up the Pressure.
• Choosing Your Impact.
• Dealing with Difficult Situations.